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FREQUENTLY ASKED QUESTION

Why photALL ? - OUR DISTINCTIVE ADVANTAGES

  •  We are extremely competitive in terms of price and level of service. We keep a constant eye on all our honorable and formidable competitors all around the world to guarantee this.

  •  We speak English. Although our premises looks like a mess of cables and large screens in every corner, we prefer human relations. We never hesitate to call you to discuss your projects, provided you supplied your number to us, of course! A live chat function is available under the Contact item on the main page: do not hesitate to use it.

  •  We want to keep this site as basic and user friendly as possible. We just hate to be lost with confusing interfaces. No asterisks, add-ons, hidden details, tariff supplements and other little unpleasant surprises that are common practice everywhere.

  • You've got a unique contact : Eve. She supervises all your request and listen to your particular wishes. And this is no small job, believe us! Some huge projects we have undertaken had to be split between 100 retouchers to be done on time. 

  • We are open 365 days a year.

SERVICES

That fairly simple because we sell all in all only 3 services.

  • PHOTO+. When you give us your photos and ask for PHOTO+, there are no specific instructions to give us. Your photos will be analyzed by our Retouchers, and improved in terms of contrast, light, colors, cropping if needed, red eye removal, teeth whitening, major skin imperfections elimination and deletion of any visual distractions in order to glamourize your photos. It’s our budget base product, perfectly suited for example for your holidays or special event photos. It’s a kind of introduction to the world of photo retouching. We do not make any structural changes on your photos with this service. 

  • RETOUCHE.  This service is about a physical change of some parts of your photos. This may include cut-out, to add or remove some elements. This service is usually required for a professional use of your photos, or for photos you may wish to print or enlarge. The price structure is low and degressive. 

  • creatALL. This very special service keep busy a small part of our team, since it is all about high end creation work, logo design and creation for example. Tariff is on request and depends on the amount of work requested. 

CUSTOMER SATISFACTION

For us, that what matters most. We never drop a subject if you are not happy, and never if the problem comes from us.

The customer must however understand that any retouche will not change a poor or misconceived photo into a good photo.

Moreover, a part of the job is often purely subjective, that is the challenge and the interest of the photo retouche. Please be as precise as possible in your requests for RETOUCHE, and help us by not writing «  I don't like that », which has little meaning for our retouchers teams. 

PRICE

Simple and easy.

  • PHOTO+ is at fixed rate. Please use the calculator under the PRICING item.
  • RETOUCHE price structure is degressive, and independant of the job to do on your photos, by period of 30 calendar days. No pro-forma invoice. You know immediately how much your project is going to cost you, without surprises and add-ons. Use the calculator under the PRICING item of this site. If possible, we encourage you to give us many small series than a large batchP that will have to be split into several people. If you ask us for RETOUCHE EXPRESS, another price is applied because retouchers who do this perform a 24/7 shift work to be able to deliver you anytime, and on time.
  • creatALL price is discussed between you and us before we start. Contact Eve.

DELIVERY TIME

  • For PHOTO+, all photos are delivered in 24 hours max. With EXPRESS service, it goes down to 12 hours max.
  • For RETOUCHE, all photos are delivered in 48 hours maximum in most cases, if you are not in a rush. It is possible to ask for the EXPRESS service. In this case, we deliver the photos in 24 hours : a real feat ! And a truly appreciated service. 
  • For creatALL, delivery time is customized according the nature and complexity of the project. Its discussed between you and us.

PAYMENT

The main payment mode is via Paypal, it is the fasted and cheapest availaible. However, if you want alternate payment methods, it is possible, please contact Eve. She will guide you.

Payments with cheques and cash are NOT possible with us, unless you are willing to bring cash to the company in Vietnam, which happened...once !

For PHOTO+ and RETOUCHE , you pay either before of after the work. If you decide to pay after, seing your photos, they will be delivered watermarked. As soon as your payment is received, you'll receive your photos in full beauty.

For creatALL, payment is made on an agreed basis.

SUMMARY OF GENERAL TERMS & CONDITIONS

The customer supplies us with photos that he is supposed to holds all publishing rights and copyrights. Our company cannot be responsible for any image rights infringments. We just can't cope with this !

Some people with a strong sense of humour do send us nice little viruses or other malignus softwares. We have all the desired security to deal with that, but this will result in an immediate termination of business, and we always prosecute to the fullest extent of the applicable law.

We are not afraid of a lot of things but, we absolutely refuse to deal with any pedophile pictures, crimes scenes (unless supplied from police), or manuals on how to make a bomb for example.

The free photo that we offer to all of our new customers is the only one that we can use for advertising or internal training purposes. You give us your blessing to use this picture.

No, No and No. We are NOT a data storage center. Thats impossible. All your documents shall be destroyed and removed permanently from our servers 30 days after delivery at the latest.

What is a Project?

A Project is a collection of photos with 1 or several related photos. A project is similar to a photo albim and typically will hold photos to which you want similar retouching applied to, for example the same skin treatment on a model across several photos, or the same color applied to the articles of clothing. Please note that we automatically name your Projects, and that you can rename them to your convenience at any time.

ABOUT US

photALL is a photo retouching and editing company for photographers, agencies and individuals. Photo retouching and editing takes a lot of time and is often urgent. If you intend to solve this problem with a real partner working for you according to your desires and style, do like more than 100 professional photographers, and let photALL become your trusted partner.

Test us for free, get instant quotes online or create your own shared space on the photALL Cloud accessible exclusively to our Custom Clients. And of course, we work 7/7 for you. More info on photall.com or by contacting Eve (eve@photall.com).