FAQ

  • How can I get an invoice?

    Invoices are automatically generated every time a payment is made by you on our website. You can

    Learn more

  • Can I get my payment refunded?

    We do not refund your payment directly. When such cases arise, we will refund your payment into

    Learn more

  • What payment methods do you accept?

    Payments are made by PayPal or Credit Card. You can also fund your account by one of these 2

    Learn more

  • How can I top up my account? What's the benefit of Top Up?

    - Please log in to your account, go to the User Dashboard and choose ACCOUNT STATEMENT AND

    Learn more

  • Does my account allow several currencies? Which currencies are accepted for online payment?

    - Your account only allows one currency. If you need to use several currencies, please open one

    Learn more

  • Are the prices given on the website HT or not?

    We charge all our services excluding taxes. You may be subject to the VAT in your country.

    Learn more

  • Why is payment in PayPal or Credit Card below USD 5 or 4.50 EUR not allowed?

    You can pay for smaller amounts such as USD 0.80 or 0.72 EUR for a PHOTO+ Project for example,

    Learn more

  • Credit card payment on your website is secured?

    Our credit card payment method is secured by Stripe. Your credit card information stays private

    Learn more

  • How to credit my account and what are the advantages?

     Please log in to your account, go to the User Dashboard and choose ACCOUNT STATEMENT AND

    Learn more