FAQ

  • How long do you keep my photos?

    Once the Project is closed, the final photos are kept in ORDERS & PROJECTS for 30 days. You will

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  • What is the difference between a Project and an Order?

    An Order can contain more than one Project. A Project contains all photos having the same

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  • How to start a Project?

    Step 1: You need to have an account at photALL. Sign in 

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  • How to cancel a Project?

    As long as your Project status is being created, you can cancel it by clicking on

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  • What is a Project?

    A Project is a collection of photos with 1 or several related photos. A Project holds photos to

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  • How to modify a submitted Project?

    In such case, please contact us, we will decide together what is possible to do.

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  • How to give instructions per photos?

    For each Project, you can write your instructions in the dedicated space.

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  • How to create a CUT-OUT Project

    1- HOW TO START A PROJECT:

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  • How to request a revision

    It may happen that following a misunderstanding or an oversight on our part, you are not entirely

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  • How to create a RETOUCHE Project

    1- HOW TO START YOUR PROJECT:

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